Legal
Returns & Refunds
Because much of our work is made to measure, returns are limited. Please read this policy before ordering.
Last updated: 10 June 2026
Bespoke & made-to-measure
Bespoke and made-to-measure footwear is produced specifically for you. These items are not eligible for return or refund except where there is a verified manufacturing defect.
If you believe your pair has a defect, contact us within 14 days of delivery with photographs. We will inspect and, where appropriate, offer repair, remake, or partial remedy at our discretion.
Ready-to-wear
Unworn ready-to-wear items in original condition may be returned within 7 days of delivery for exchange or store credit. Shipping costs for returns are the customer's responsibility unless the item was faulty or incorrectly sent.
Refunds
Approved refunds are processed to the original payment method within 14 business days. Deposits on cancelled bespoke orders are non-refundable once materials have been ordered or work has commenced.